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How Fedbank Financial Services Turned HR Tech into a Trusted Assistant for 5,000 Employees
Fedbank Financial Services is one of India’s leading NBFCs, with a branch-led presence across 18 states and a workforce that grew fourfold between 2018 and 2024. Rapid expansion at that pace brings a particular kind of organisational strain: systems built for one scale become obstacles at the next, and the employee experience is the first thing to fracture. For a financial services company where branch staff are the primary customer interface, that fracture carries a direct commercial cost.
PeopleStrong replaced the existing HRMS with a unified, mobile-first platform in 45 days, standardising core HR, leave, performance, learning, and self-service across all 650 branches. Jinie, the AI assistant embedded in the platform, absorbed the high volume of routine policy and process queries that had been consuming HR capacity. Within the first month, 85% of employees were active on the platform. Within weeks, 60% of HR bandwidth had been redirected from query resolution to work that required human judgement.
Impact
100%Mobile adoption across 5,000 employees
60%Reduction in routine HR queries
45 DaysQuick Implementation by PeopleStrong
