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The One Cipla Story: Unifying HR Technology for 45,000 Employees Across 85 Countries
Cipla, a 90-year-old global pharmaceutical company, started its HR transformation journey at just 10% digitisation. With 45,000 employees spread across 47 manufacturing sites and 85 countries, every location ran its own processes. There was no centralised system for pay, queries, leave, or attendance.
PeopleStrong partnered with Cipla to build the One Cipla experience: a single platform covering the full employee lifecycle across 24 entities in India, Africa, Europe, and emerging markets. A decade into the partnership, the platform processes over 10 million transactions a month with 99.9% accuracy, and has earned an 88% CSAT globally. Read the full story to see how one of India’s largest pharma companies centralised HR operations at a truly global scale.
Impact
10M+Transactions processed monthly across the platform
88%Global CSAT for deployed HR technologies
99.9%Accuracy with zero financial errors in the last year
4.5/5 Platform rating globally
