How Inspiro Uses PeopleStrong To Build A Cohesive Employee Journey For Their 17000+ Workforce
October 19, 2022
By Kiran Kumar
Inspiro is an outsourcing giant with a 17000+ workforce headquartered in Metro Manila (The Philippines) with branches in Nicaragua and United States. Having been in the BPO industry for over 20 years, their growth has been phenomenal, with their workforce growing exponentially every few years.
But, with its growth came people challenges.
One of the major challenges Marvin Victoriano pointed out in his talk at Tech HR Singapore was that their hiring process goes through seasonal ramp-ups where they hire up to 3000 employees – about three or four times a year. Apart from these seasonal hires, Inspiro’s HR team hires over 2000+ employees monthly.
Their HR team must also keep up with other tasks such as payroll processing, training, leadership development, etc.
Watch the video below to listen to the entire story of Inspiro’s HR Tech 4.0 transformation
Holding it together with spreadsheets
Several of these people processes, such as payroll, were held together with what Marvin called “super spreadsheets” that their IT team interlinked with complicated formulas.
This ad-hoc solution came with its drawbacks. Some of these issues included but were not limited to
Managing 17000+ employees with a unified payroll system that complies with local regulations
The need to focus on a cohesive candidate and employee experience
Creating a central repository/candidate database
Team leaders and critical stakeholders were unable to access a sole source of truth, making it hard to get a strategic picture of what was going on in real-time
Automating manual processes that led to low turn-around-time and higher accuracy
Inspiro wanted to create a single centralized system connecting various HR modules to eliminate issues like these. They also wanted to ensure that the system accurately captured the data and offered their employees a unified experience at every touchpoint.
With a vision document that defined Inspiro’s people philosophy, Marvin embarked on a journey to find the right HR Tech for his organization that could connect the various HR modules and produce a single version of the truth while eliminating manual processes and inefficiencies.
Enter HR Tech 4.0
PeopleStrong’s HR Tech 4.0 platform checked off several points on the checklist that Inspiro had:
Employee self-service capability
Detailed AI-powered data analytics and reporting
Ease of use with enterprise-grade security
Mobile-first employee experience
Scalable & agile
With the PeopleStrong SuperApp, Inspiro could combine several HR modules and eliminate a lot of inefficiencies with a centralized dashboard.
PeopleStrong’s end-to-end HR Technology solution also helped Inspiro manage people and processes while providing top-notch EX and helping HR leaders get a strategic picture of what was happening at the macro level.
Here’s the impact that PeopleStrong was able to create in a single month
Reduction in HR’s effort up to 80%
8000 applications were processed in real-time. PeopleStrong brought down time spent on hiring a candidate from 402 minutes to 124 minutes
Time spent on creating 2500 employee reports was brought down from 5 person-hours to just 15 minutes
Improved adoption with 99% of employees using the performance management module
47 training modules deployed through the system for 7000 employees
Payroll processing time reduced for 17000+ employees from days to minutes
Time spent on processing an exit was brought down from 15 person-hours to just 42 minutes
140+ group chats created and over 1.4 million messages sent with the Workgroups feature
Time spent on consolidating payroll inputs was brought down from 30 person-hours to just 20 minutes
20 person-hours spent on answering employee queries per month eliminated via AI-enabled HR chatbot Jinie
Impact on NPS (Net Promoter Score)
47 against an average SaaS NPS score of 31, thanks to
60% monthly active users and increasing owing to mobile-first transactions and ease of usage on the go
2000+ queries raised on Jinie, out of which 93% were resolved instantly
200+ tasks created every month on Workgroups
Thanks to approval-driven, agile, accurate, and automated processes
52% increase in candidates from low-cost channels such as website career page (~2.5k candidates/month) and referrals (~15k candidates/month)
100% accurate payroll process due to payroll input collation automation
Employee lifecycle processes like employee movement and exit were converted from mere status updates to approval workflows, thus saving a significant amount of time
Find out how you can enhance your digital HR transformation journey with PeopleStrong