Innovative technologies are rapidly disrupting traditional business models of retail ecosystems and making the age-old rules of growth redundant in this ‘phygital’ connected world. The retail environment has fierce competition and soaring expectations of exemplary customer experience. Sector analysts highlight customer service as the primary factor which helps in building loyalty and accelerate growth.
Change is the only constant. And it is technology that is at the forefront of driving change at the modern day workplace.
Although machine learning seems like a recent buzzword in technology, did you know it was first coined in 1959 at IBM? At that time, machine learning was defined as a way to give “computers the ability to learn without being explicitly programmed.”