Innovative technologies are rapidly disrupting traditional business models of retail ecosystems and making the age-old rules of growth redundant in this ‘phygital’ connected world. The retail environment has fierce competition and soaring expectations of exemplary customer experience. Sector analysts highlight customer service as the primary factor which helps in building loyalty and accelerate growth.
As part of an organizational chart, HR looks like a formidable function- the immense task of linking people with processes and protocol is not an easy one. But in reality, HR systems sometimes work in independent silos, detached from core business and employee needs. This causes a lot of needless delays in paperwork, payroll processing etc.