Innovative technologies are rapidly disrupting traditional business models of retail ecosystems and making the age-old rules of growth redundant in this ‘phygital’ connected world. The retail environment has fierce competition and soaring expectations of exemplary customer experience. Sector analysts highlight customer service as the primary factor which helps in building loyalty and accelerate growth.
At the recently hosted People Matters & PeopleStrong Roundtable Discussion on the topic The New Code of Talent Management, HR leaders brainstormed together on how the HR function can revamp key elements of talent management for the future of work.
As the equation of talent management undergoes a major transformation, HR leaders are looking towards more than just technology to solve their challenges.