Benefits of Opting for a Payroll and Workforce Management Software for BPO Firms in Indonesia

For BPO firms, the importance of an automated payroll and workforce management software cannot be understated, especially in a post-pandemic environment.

According to the 2021 Global Payroll Complexity Index, 40% of companies still use spreadsheets, and 18% continue to use high-risk and non-compliant manual and paper-based activities as part of their payroll processing.

In our conversations with several HR leaders across Asia-Pacific, several of them admitted to using antiquated HR tools and spreadsheets to handle various tasks such as payroll, and workforce management leading to manual errors, data in siloes, and lack of HR analytics to take strategic business decisions.

“49% of workers will begin a new job search after two paycheck errors.”

 

For organizations, here are some obvious benefits of opting for a solid payroll and WFM software for a BPO company in Indonesia:

1. Automates Manual Processes

   Some specific examples of how a payroll and WFM software can automate processes include:

   • Accurately measuring employee hours based on punch-in/punch-out data or other geo-based attendance tools for remote employees
   • Applying the correct tax rates and deductions based on employee information and local tax laws, thus ensuring strict compliance with local regulations
   • Generating pay slips and other payroll reports, which can then be used by employees on-demand
   • Providing tools for tracking and reconciling payroll data, such as ring-fencing or through auditing and reconciliation reports, which can help to identify and resolve any errors or discrepancies in payroll calculations
   • Reduce idle time and ensure that the right number of employees are available to handle customer demand at any given time. For example, by using the software to schedule employees for peak business hours, BPO firms can ensure that they are not overstaffed or understaffed at any given point in time

2. Boosts Communication and Collaboration

   Workforce management softwares can provide the means to improve communication and collaboration for a globally dispersed workforce.

   Some specific examples of how WFM softwares can improve communication and collaboration include:

   • Providing chat and messaging tools which boosts intra-team communication and collaboration
   • Give employees visibility into each other’s schedules and workloads. This information can also help managers identify potential collaboration opportunities and assign tasks and projects accordingly
   • Some workforce management softwares allow employees to request time off or to swap shifts with others. This in turn boosts employee morale
   • Act as a centralized hub that can keep track of tasks, documents, and other files that can be accessed across departments

3. Helps Make Better Personnel Decisions

   Payroll and workforce management softwares can help BPO companies improve their decision-making with better analytics. Here is how:

   • Automated data collection: Data on employee attendance, hours worked, and other key metrics can provide BPO managers with accurate, up-to-date information on the performance of their employees and the overall efficiency of different teams
   • Customizable reports: The easy availability of reports can make it easier for managers to access the information they need to make data-driven decisions and to track key performance indicators (KPIs) such as customer satisfaction, employee turnover, average handle time, and so on
   • Integration with other systems: Many payroll and workforce management software systems are designed to integrate with other work platforms, such as customer relationship management (CRM) or enterprise resource planning (ERP) tools. This can provide BPO managers with a more comprehensive view of their operations, allowing them to analyze data across multiple systems and gain a deeper understanding of their business
   • A holistic dashboard: Providing a centralized hub for generating insights on employee hours, wages, taxes, and deductions, which can be used to better understand payroll costs and trends within the company
   • Efficiency improvements: Allowing managers and HR professionals to easily access and analyze data on employee productivity, attendance, and other key metrics can help identify opportunities for efficiency improvements across all levels within the organization

    

“The global Workforce Management Software market size is projected to reach US$ 4890.7 million by 2028, from US$ 2854.5 million in 2021, at a CAGR of 7.9% during 2022-2028.”

Conclusion

In conclusion, the right payroll and workforce management software can prove to be a great value-add for your BPO firm.

They can help you accurately track employee attendance, hours worked, productivity, and other crucial information that manual processes can miss out. This can be further used to schedule employees more effectively, reducing idle time and ensuring that the right number of employees are available to handle customer demand at any given time.

For HR leaders, by automating many of the manual processes involved in payroll, such as calculating and issuing paychecks, they can free up staff to focus on more value-added tasks, improving overall efficiency and productivity.

Choosing the right tool can also improve transparency and enhance employee engagement, leading to increased satisfaction and morale.

Check out PeopleStrong

Given the changing technological landscape and demands of employees, payroll and workforce management is set to change in the coming few years.

An advanced payroll and workforce management system is necessary for any organization in Indonesia that plans to invest in employee experience and productivity. However, besides focusing on the technology aspect, the usability and flexibility of the platform need to be considered.

PeopleStrong’s next generation payroll and workforce management platform will equip your organization with seamless and efficient payroll processing while improving employee satisfaction through intuitive employee self-service options and customizable features.

With enterprise grade security, BPO firms can securely store and manage sensitive employee data and reduce the risk of data breaches or other security incidents. They can also ensure compliance with labor laws and regulations and reduce the risk of errors or oversights that can lead to costly fines or penalties.

The robust platform will help you create a smarter workplace through intelligent payroll management. If you are looking to upgrade your payroll process or grappling with building enhanced transparency around a distributed workforce and operations, PeopleStrong could be the solution you are looking for.