Major multi-national companies are heading towards an age of rapid transformation in the business world. Organizations are going through both organic (growth through mergers and acquisitions) and inorganic (expansion of the product line, increasing the customer base and increasing the overall production) growth. Even though growth through inorganic means is relatively lower as compared to organic growth, both contribute to creation of an ecosystem of business organizations that surpasses international boundaries and social strata. Quite naturally, it leads to a diversified workforce, higher gender and cultural diversity within the organization, and also division within the workforce based on geographical location and departments.
Making changes within the organization or increasing the size of operations, whether through organic or inorganic means, often leads to creation of multiple processes and systems within the organization.
This leads to the organization faced with the enormous task of getting the entire process streamlined again. In such a scenario, it falls upon the HR department to take charge and play a more pro-active role in finding the best pan-organization solution. HR can form the backbone in such a scenario and aggregate a diversified workforce by acquiring a single system that will grant a one window access across all other systems, by controlling and communicating with their backend.
Instead of having multiple data forms, there will then be just one place for having all employee data as well as related process controls.
In order to achieve this, it is necessary to devise an end user (read diversified workforce in this context) centric ecosystem with the help of HR technology solutions that will help meet employee expectations and keep attrition levels low through increased employee connect and satisfaction. Right from “hire” through “retire”, HR technology solutions will automate the entire process, providing in turn a single window experience for organizational end users.
Technological advancement in HR processes – The Schneider Success Story
Schneider is a major business organization with its footprints across the globe. Beginning with the steel industry in the nineteenth century and then diversifying into the power and control sector in the twentieth century, the organization today is a known brand in energy management and automation. Their growth story is both huge and complex.
This having said, Schneider has very successfully integrated its many processes into one framework, using the HR technology solution named Alt, which has resulted in aggregating its very diverse workforce and people processes across the globe.
From a time when its entire process was distributed into multiple operations (such as recruitment, on-boarding, master data management, employment confirmation, transfer, leave, attendance, payroll, performance management, training, helpdesk, resource management, reimbursement, retirement or termination, report and analytics and document management), Schneider has used Alt to successfully integrate a large section of the operations into one process, with this transformation currently underway until all the processes are brought under a unified control system.
Schneider is among the most advanced organizations when it comes to automation of the HR system.
They have successfully implemented the HR SaaS solutions provided by leading HR technology providers and have revolutionized the way their employees experience HR, which has resulted in increased employee satisfaction. With a much more transparent network, it is possible to have a higher First Call Resolution of any issue faced by the employees and at the same time boasting of having a high Case Closure Rate (as has been demonstrated by their HR team).
Taking a cue from this highly successful organization, others have begun to seek help from such technology abled HR solutions providers and are finally aiming at implementing a completely automated HR system for their employees.
How implementation of Alt helps in the complex environment
Any business organization needs to constantly change, evolve and grow in order to survive. The number of ERPs and systems in offering put aside, every organization has to ensure that employee experience is given paramount importance.
Only when you have happy employees will you be able to have happy customers.
People are much more technology oriented today. They use various mobile applications on the go. Enabling employees and the HR function to access various business processes through an acquired mobile platform, which has its own mobile app, is certainly a big step towards digital initiation.
HR technologies such as Alt, along with their mobile apps, will go a long way in decreasing the rate of attrition and guaranteeing employee satisfaction.