When World’s first online marketplace for financial services company looked for a partner to help redesign its HR landscape, it brought quite a lot of challenges to the project—and plenty of prospective.
Challenges
With 1000+ (500+ Tech team) employees located in Chennai, Bangalore, Mumbai, and Gurgaon, the client has over 50,000 customers in over 1332 cities pan India with over 35 partners. The client team was falling short HR process standardization. They were facing several concerns in their existing HR systems that include manual & broken onborading process, no single HR technology platform for employee information & communication, delayed paperwork, no consistency with data, different MIS in different systems, inaccurate payroll processing, and so on.
The client had several key criteria that its new HR technology platform had to be a robust process of standardization and re-engineering, delivering end-to-end service and technology solutions that can be digitally implemented and offer high employee experience.
Solution
Ever since the client began its relationship with PeopleStrong, our team understood about the company, and its current processes. PeopleStrong has implemented a robust single HR cloud based solution to standardize and reengineer the system. It has moved steps that provide end-to-end service and technology solutions that include modules such as HRIS, leave, attendance, expense management, onboarding, exit coupled with mobile app & payroll processing and many more. We digitally empowered the system by implementing Alt Worklife and integrated all the modules with existing ERP. Also, introduced PeopleStrong real-time analytic abilities which ease to conduct employee help desk and feedback surveys to measure employee satisfaction and place key reports on the dashboard.
Results
The client has experienced a range of improved business outcomes—including significant enhancements to its accuracy of payroll processes, 100% HR transactions were automated through the technology implementation with 99.5% uptime, and 100% adoption for online confirmation —since consolidating its HCM processes. With a convenient single HR cloud based platform for HCM, PeopleStrong transformed the client’s growing multi-location business by reducing (60%—70%) of transaction-time or response time as well as improved—collaboration and communication between employees & management, governance and tracking.
The whole approach has resulted in having information at the fingertips for employers in terms of productivity and smart management and employees in terms of positive experience, and ease.