‘Chat bots’ or ‘Messenger-bots’ have been around for a surprisingly long time- the first one was coded way back in 1966- but it is only since last year that they burst on to the scene as the newest and the coolest rock-stars of the AI technology brigade. Simply put, a chatbot is a software program that provides an automated, interactive interface by simulating the way humans have conversations.
A decade ago, Artificial Intelligence (AI) was unknown to many of us mortals. Lately, however, AI and related buzzwords like Machine Learning (ML) or Big Data Analytics are more visible — staring at us from clumsy signage boards hanging at the entrance of private IT training institutes.
The bare fact is that this new category of intelligence is undoubtedly diversifying human thinking rather than replacing it as some of us fear.
Recent surge in different areas of Artificial Intelligence like Natural Language Processing and Sentiment Analysis have made popular the use of chatbots in softwares, websites and apps. Chatbots have become the most favoured user interface. While initially popularised only as Personal Assistants, chatbots are now disrupting many industries and revolutionising the way they function.
The technology being used is a chatbot, a computer program designed to simulate conversation with human users, especially over the internet.
HR companies casually refer to this as a friend who chats with you and helps you with tasks such as booking a flight ticket, reminding you to punch in for your attendance, sending a note to your newly-joined team member or even training you for the next job interview.
Imagine a colleague (Let’s call this colleague Jinie) in your HR department that will start the day by reminding everyone in the company about their upcoming schedule.
And Jinie will work 24/7, surpassing Jack Ma’s 996 (9 am to 9 pm, 6 days a week) expectation from his workforce.
Jinie will not just do it accurately but also instantly.
From a transactional interface with employees to a conversational interface, Jinie the India’s first HR Chatbot will be able to provide the next level of experience to its employees. In today’s smartphone generation this can give a big boost to employee engagement and can free up the time of HR staff.
Mumbai, Dec 7 (PTI) Human resources solutions and technology company PeopleStrong today launched chatbot Jinie, which aims to shift HR from a transactional interface with employees to a conversational interface that is engaging and impactful.
Jinie will be like an employees personal worklife assistant who can help in solving any HR related query, the company said in a release issued here.