Hear out directly from The company’s head HR ops and shared services, Suresh Mani on how PeopleStrong’s alt with its AI driven Alt Messenger & Jinie, India’s first HR ChatBOT, helped the company overcome the challenge in a cost effective way and also standardised employee experiences.
Aditya Birla Capital (ABC) is an umbrella brand for all the financial service businesses of the Aditya Birla Group.
Recent surge in different areas of Artificial Intelligence like Natural Language Processing and Sentiment Analysis have made popular the use of chatbots in softwares, websites and apps. Chatbots have become the most favoured user interface. While initially popularised only as Personal Assistants, chatbots are now disrupting many industries and revolutionising the way they function.
The technology being used is a chatbot, a computer program designed to simulate conversation with human users, especially over the internet.
HR companies casually refer to this as a friend who chats with you and helps you with tasks such as booking a flight ticket, reminding you to punch in for your attendance, sending a note to your newly-joined team member or even training you for the next job interview.
Alt Messenger is a smart conversational interface to connect, converse and collaborate in a secure environment. Don’t bother logging into any interface and let Jinie complete all your transactions in the workplace.
The number doesn’t matter, all Jinie needs is a conversation and your data, query and transactions are taken care of.
Imagine a colleague (Let’s call this colleague Jinie) in your HR department that will start the day by reminding everyone in the company about their upcoming schedule.
And Jinie will work 24/7, surpassing Jack Ma’s 996 (9 am to 9 pm, 6 days a week) expectation from his workforce.
Jinie will not just do it accurately but also instantly.
50% of employee queries remain unanswered even after 24 hours.
30% of an employee’s tasks often get delayed due to dependency on others.
20% of an employee’s productive time is spent in coordinating or managing work-life related transactions.
The modern-day workforce is diverse and distributed – they include employees from various backgrounds, geographies, and most importantly, mindsets.
Companies operating in the era of ‘Business 4.0’ cater to a multi-generational workforce that is spread across geographies – with employees working virtually at a time that is convenient to them. In this context, communication no longer moves through a chain of hierarchy, if companies need to make the most of digital opportunity, they need to break through information silos.
Mumbai, 19 February: With a stellar product launch that introduced the world of open, connected technology at work, PeopleStrong the largest HRTech company from Asia, today became the most open and connected HR Technology company. The company launched four products, each one of which aims at removing the complexities and rigidities, which are currently synonymous with traditional enterprise technologies used at work.
A week ago, I was back in India.
Besides going into PeopleStrong HQ for meetings and induction (and amazing Indian food), the primary purpose is to attend their yearly major event – Altify.
This is where major product updates and launches would be announced.
It is also my first time attending a launch event of any kind and it is an amazing experience.