HR Helpdesk service provides 24X7 HR Support to the employees to answer their day-to-day transactional queries regarding HR processes and administrative rules contextual to the organization. Under Helpdesk, PeopleStrong offers the following services-

• Policy based Query resolution – Tracking policies and maintaining the complete information about beneficiaries and managing the vendors involved in service delivery to maintain a seamless integration
• 24X7 service – Mail based and telephone based helpdesks for quick turnaround times
• Resource Centre – Provide employees with self help tools and providing an online helpdesk
• Helpdesk Analytics – Provide metrics and reports to management with detailed helpdesk analytics using metrics like Average Response time, Average resolution time, First Call Resolution Rate etc.