Client Situation

The client is one of the biggest names in Insurance sector worldwide. In India, the client has more than 7000 employees spread over 200+ locations. The client wanted a one stop shop for Payroll and Compliance Management across all the locations in India. Other processes that were part of scope of work were: Reimbursement processing, Employee Self Service for Investment Declaration, Reimbursement, Pay slips and Full n Final Settlement.

PeopleStrong Solution

PeopleStrong's Payroll management practice offered the following service to the client:

• 'As-is' Transition
• Implement Employee Self Service(ESS) for the payroll process, archives for pay slips
• Centralized reimbursement processes
• Integrate Technology Support
• Payroll Audit, Quarterly Reconciliation
• Single window Statutory Compliances network
• Helpdesk support for the employees related to payroll queries

Challenges and Remediation

• Multi-location Statutory Compliance
• Adherence of SLA for full and final settlement within 2 working days for employees at corporate office and within 8 days for all other employees

Client Benefits

• Focus on streamlining the data collation for the payroll input/output
• Easy manageability - Single SLA with reverse SLA for the processes
• More than 99.9% accuracy
• Reporting and Control
• Detailed documentation of business processes